FAQs

I've placed an order, what's next?

Thank you for placing your order - The next step is the happy dance that we do as a family to celebrate a new order (oh wait, you're not meant to know about that part).

I mean... the next step is that we create your order, making sure that it's made with love'; when its ready to fly on over to your nest, we send you through a tracking number so that you can follow along. 

How long does it take to make?

We have a variety of options available:

Generic Orders: All generic orders (meaning the items that haven't been altered to add personalisation or custom messaging) will be posted within 1-2 business days. 

Personalised Orders: All personalised orders (meaning the ones that have a special message or name added to it) will need to allow 5-10 business days to be posted. 

Custom Orders: All custom orders (meaning the ones where you set us a challenge to create something entirely new) take a bit longer and the lead time will depend on the request - You should already be sliding into our DMs to talk about this anyway, so we should be able to give you a better idea on a timeframe there. 

Rush Orders:  If you need to make it personal but time has slipped away, you've come to the right place - Simply search our items for 'Rush my order' and add to cart - For the additional Rush Order Fee, your order will be made and ready to collect or post within 1-2 business days. *Excludes wholesale orders. 

Can I return my order if I changed my mind?

Unfortunately, we don't offer refunds of exchanges for change of mind. If you find yourself here looking for this question though, we'd love to know more so that we can make sure everyone loves their items as much as we've loved making them.

What happens if my item is damaged?

Remember that happy dance that we let slip earlier - Basically that, but in reverse. 

We package our items with as much love as possible to ensure that it arrives safely, but unfortunately if you do find your item has arrived damaged, please let us know asap, so that we can arrange a replacement. Its best to send a picture to support@pelicandesigns.com.au. This helps us to make sure we can avoid it happening again.